## Return Policy โ€“ Alreza Perfumes

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At **Alreza Perfumes**, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations, and we are here to help. Our return policy is designed to ensure a hassle-free process for you.

### 1. **Return Eligibility**
– Returns are accepted within **7 days** of receiving your order.
– The product must be unused, unopened, and in its original packaging.
– Perfumes with damaged or broken seals cannot be returned for hygiene reasons.

### 2. **How to Return an Item**
– To initiate a return, please contact our customer support team at **[your-email@example.com]** or **+880 1339777424** within **7 days** of receiving your order.
– Provide the order number and reason for return.
– We will provide you with a return authorization and instructions on how to send the item back.

### 3. **Refunds and Exchanges**
– Once we receive the returned item, we will inspect it and process your refund or exchange within **7-10 business days**.
– Refunds will be credited to the original payment method.
– If you request an exchange, we will send you the replacement item, subject to product availability.

### 4. **Non-returnable Items**
– Gift cards, sale items, and items purchased during promotional discounts are non-returnable.
– Products that have been used or opened (e.g., perfumes with broken seals) cannot be returned due to hygiene reasons.

### 5. **Return Shipping Costs**
– Customers are responsible for return shipping costs unless the item is defective or incorrect.
– If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.

### 6. **Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at **[your-email@example.com]** or **+880 1339777424**. We will resolve the issue by offering a replacement or full refund.

### 7. **Contact Us**
For any return inquiries or assistance, please reach out to us:
๐Ÿ“ง **Email:** [your-email@example.com]
๐Ÿ“ž **Phone/WhatsApp:** +880 1400286306

Thank you for shopping with **Alreza Perfumes**!